Last updated: November 2, 2026

We want you to love every piece you bring home. If something isn't right, we're here to help.

30-day returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, with tags (if any) and in its original packaging. Please keep your proof of purchase.

How to start a return

Contact us at [Support Email] or through our contact page with your order number and the item(s) you'd like to return. We will reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping

Unless the item arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility and are not refundable. For international returns, please use a trackable shipping service; we cannot be responsible for returns lost in transit. Any customs duties charged on returned items are also the customer's responsibility.

Damaged, defective or wrong items

Please inspect your order upon arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will make it right with a replacement or a full refund, including shipping costs.

Non-returnable items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective: candles and fragrances that have been used or unsealed, personalized or custom-made items, gift cards, and items marked as final sale.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Order cancellations

You can cancel your order free of charge before it ships by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled, but it may be returned under this policy.

Refunds

Once we receive and inspect your return, we will notify you whether it was approved. Approved refunds are issued to your original payment method within 10 business days. Because all orders are charged in Brazilian Reais (BRL), the refunded amount in your local currency may differ slightly from what you paid due to exchange-rate changes and bank fees; [Store Name] is not responsible for these differences. Original shipping costs are not refundable, except for damaged, defective or incorrect items.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [Support Email].